IT Challenge

  • Reactive approaches to Teams issues diagnosis require manual 1-to-1 effort

1E Solution

  • Resolve slowness, freezes, and random Teams crashes by clearing the cache when issues occur
  • Immediately restart the Windows audio service if it fails to ensure Teams calls have audio
  • Troubleshoot pervasive Teams issues by collecting logs and call quality data (loss rate percent, latency, and jitter) in real time

Business Impact

  • Fewer tickets
  • Higher productivity
  • Better end user digital experience