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1E Helps with
Frictionless IT
Ensures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT Operations
Anticipate and address issues before they escalate, ensuring smooth and uninterrupted operations.
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Microsoft Intune
Lightweight, always-on communication, real-time actions, and automated client health remediation,
Device Refresh
Optimize hardware spend while facilitating proactive hardware asset management
Software Reclaim
Gain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
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for Microsoft Configuration Manager
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Virtual Desktop Experience (VDX)
1E DEX Platform
Helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
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What is Digital Emloyee Experience (DEX)?
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How Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
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At 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview
Application Performance
Proactively Troubleshoot Microsoft Teams Issues
Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
IT Challenge
Reactive approaches to Teams issues diagnosis require manual 1-to-1 effort
1E Solution
Resolve slowness, freezes, and random Teams crashes by clearing the cache when issues occur
Immediately restart the Windows audio service if it fails to ensure Teams calls have audio
Troubleshoot pervasive Teams issues by collecting logs and call quality data (loss rate percent, latency, and jitter) in real time
Business Impact
Fewer tickets
Higher productivity
Better end user digital experience
Expert
Feras Zeineddine
Senior Solutions Engineer, 1E
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