Gathering User Sentiment Data

IT Challenge

• IT teams don’t know the true sentiment of users as they interact with systems, applications, and IT generally
• They can’t improve DEX if they can’t measure DEX

1E Solution

• Target surveys to specific groups, users, or personas
• Schedule deployment and manual access to avoid “feedback fatigue”
• Get simple, easy-to-use, direct feedback from users when they are in the moment

Business Impact

• Access accurate DEX data as a 0-100 metric
• Get feedback from users who would otherwise “suffer in silence” or ignore issues
• Prioritize decisions that will improve user sentiment and IT perception