Every ServiceDesk engineer will agree that it’s becoming increasingly difficult to manage their workloads. It can take hours or days to remediate even a simple problem. There are three main issues that affect ServiceDesk efficiency: increasing end-user demands, a lack of available resources and an overabundance of manual processes.

But don’t despair. There are ways to reduce ServiceDesk workloads – and it all starts with automation. Task automation is one of the tech industry’s most powerful yet underrated weapons.

In this latest webinar from 1E we’ll walk you through how to create a business case for ServiceDesk automation by evangelizing its myriad benefits. You can expect to:

  • Gain in-depth insight into the business need for automation based on applicable use cases.
  • Learn how to accurately detect where automation would be beneficial in your IT organization.
  • Learn how to effectively put forward a business case for automation through a role play demo.