How 1E Partner sustainableIT is Delivering IT and Efficiencies with the 1E Platform

Digital employee experience (DEX) is important to sustainableIT because since COVID-19 it’s important to their clients.

By partnering with 1E, sustainableIT can use automation tools to help clients make smarter decisions with the help of real-time data. Best of all, 1E technology resolves issues through automation without disruption to productivity or downtime for end users. The shift to automation also means less-skilled IT workers can deliver everyday service tasks, leaving more experienced team members to handle strategic projects and problem solving.

“You need to ensure you involve many different stakeholders. The 1E Platform is dynamic – it’s an IT tool – but it’s also a business enabler, and there’s so much you can do with it,”

With 1E, sustainableIT is handling some 1.5 million automated remediations a month. A large number of those automated instructions are reminders to end users to restart their device to install patches, before the 1E Platform will enforce a restart, ultimately improving security posture. Before sustainableIT had access to real-time endpoint data and the ability to set automated rules, the average reboot time stamp was 14 days across clients. Now, with 1E that’s been reduced to just five days, shortening the potential time window for vulnerabilities.

• How sustainableIT overcomes the challenging IT skills shortage and reduces costs
• Creates internal specialists, pools real-time data, and writes and deploys automated rules that run more than 1.5M autonomous remediations per month
• Reduces workplace incident volume by as much as 23% per month
• Saved hundreds of thousands of hours in engineering and project management